Return & Refund Policy

At B2B Brands Wholesale, we aim to ensure a smooth and reliable shopping experience for all our customers. Please review our Refund and Returns Policy to understand your options should you need to return or exchange an item. To process your return, we require a receipt or proof of purchase.

Refund and Returns Policy Overview

Our refund and returns policy is valid for 30 days from the date of purchase. If more than 30 days have elapsed, we cannot offer a full refund or exchange.
To be eligible for a return, items must be:

• Unused and in the same condition as when received.
• In their original packaging.
  To complete your return, we require a receipt or proof of purchase.

Non-Returnable Items

Certain products are not eligible for return, including:

• Perishable goods (e.g., food items or time-sensitive products).
• Intimate or sanitary products.
• Hazardous materials, flammable liquids, or gases.
• Gift cards.
• Downloadable digital products.
• Select health and personal care items.
• Items returned without a receipt or proof of purchase.

Partial Refund Scenarios

Partial refunds may be issued in the following cases:

• Items showing obvious signs of use.
• Bulk orders (50+ units).
• Opened media products (e.g., software, CDs, or DVDs).
• Items not in their original condition, damaged, or missing parts due to customer handling.
• Returns requested more than 30 days after delivery.

Refund Process

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within a specified timeframe.

Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account first.
• Contact your credit card provider, as processing times may vary.
• Reach out to your bank to confirm any delays.
  If the issue persists, please email us at info@b2bbrandswholesale.com.

Sale Items

Refunds are available only for regular-priced items. Sale or discounted items are not eligible for refunds.

Exchanges

We offer exchanges only for items that arrive defective or damaged. To request an exchange for the same item, contact us at info@b2bbrandswholesale.com and send the product to:
7901 4th St N #4341, St. Petersburg, FL 33702, USA

Gifts

• If marked as a gift: Upon return, you’ll receive a gift credit. A gift certificate will be emailed to you once the item is received.
• If not marked as a gift: The refund will be issued to the original purchaser’s payment method.

Shipping for Returns

Products should be returned to:
7901 4th St N #4341, St. Petersburg, FL 33702, USA

• Shipping costs for returns are the responsibility of the customer and are non-refundable.
• Return shipping costs will be deducted from your refund amount.
• For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items without tracking.

Need Assistance?

If you have any questions or require support with refunds or returns, please reach out to us at:
B2B Brands Wholesale
Email: info@b2bbrandswholesale.com
Website: https://b2bbrandswholesale.com

We’re here to assist you every step of the way!